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As the population grows and resources become scarcer, utility companies face increasing pressure to do more with less while maintaining high standards of service.

New Internet of Things technologies offer innovative solutions to help utilities optimize operations, reduce costs, and provide superior customer experiences. Smart meters, sensors, and automation give utility companies real-time data and insights to make smarter decisions, anticipate infrastructure needs, minimize waste, and resolve issues quickly.

The road ahead is exciting as IoT and smart cities continue to evolve. But the foundation has been set with smart utilities - the key building blocks for the sustainable, connected future of communities around the globe. The possibilities are endless when utilities get smart with N-Smart.

Smart utilities are just the beginning of the smart city revolution. With IoT technology, cities can become more efficient, sustainable, and connected, improving the lives of residents and businesses alike.

Smart City Revolution

How IoT Solutions Are Transforming Utilities

Utility companies are turning to Internet of Things (IoT) solutions to optimize operations, reduce costs, and improve the customer experience. IoT platforms provide data-driven insights that enable utilities to automate processes, predict infrastructure failures before they happen, and gain visibility into energy usage across their networks.

01 Smart Gas solutions deploy sensors across gas pipelines and meters to detect leaks in real time, enabling companies to repair critical infrastructure, reduce waste, and ensure safety compliance.

02 Smart Water solutions place sensors in water treatment facilities, pumps, pipes, and meters to monitor quality, pressure, flow rates and detect leaks. Utilities can optimize water usage, reduce waste, and better predict demand.

03 Smart Electricity solutions connect utilities to the grid, allowing two-way communication between utilities and smart meters in homes and businesses. Utilities gain insights into energy usage patterns, remotely connect, or disconnect services, detect outages, and restore power faster. Customers benefit from more accurate billing, tools to monitor and lower usage, and faster outage response times.

IoT platforms process huge volumes of data from these solutions, applying analytics and machine learning algorithms to unlock key insights for utilities. With real-time visibility and predictive analytics, utilities can shift from reactive to proactive operations, anticipating infrastructure issues before service is impacted and optimizing how resources are used. IoT solutions are transforming utilities through automation, efficiency, cost savings, and an enhanced customer experience. The future of smart cities depends on smart utilities leveraging IoT.

01 Smart gas solutions allow utility companies to remotely monitor gas lines and detect leaks to improve safety and reduce revenue loss. With sensors installed across the gas distribution network, companies gain real-time data on gas flow, pressure, and quality.

02 Detect Gas Leaks Faster. By monitoring gas lines continuously, smart gas systems can identify leaks faster through pressure drops or changes in gas composition. This allows companies to dispatch crews immediately to make repairs and avoid dangerous situations.

03 Reduce Lost Gas. On average, 3% of the total gas volume is lost during distribution due to leaks, damage, or other inefficiencies. Smart gas sensors provide data to identify areas of lost gas so companies can make repairs and optimizations to reduce revenue loss.

04 Monitor Gas Quality. Sensors also monitor the quality and composition of gas in the distribution lines. If the quality falls below standards, the utility company is alerted so they can investigate the issue, make corrections, and ensure customers receive gas that meets requirements.

05 Improve Maintenance. Real-time data provides insights into the health of gas lines and equipment. Utility companies can use this data to make data-driven decisions on where to focus maintenance and replacement efforts to avoid service disruptions.

Smart Gas: Monitoring and Optimizing Gas Distribution

In summary, smart gas solutions leverage IoT technologies like sensors and cloud analytics to provide utility companies with visibility into their gas distribution networks. With smart gas systems in place, companies can operate more efficiently, safely, and sustainably while improving the customer experience. Overall, these IoT solutions for the utility industry are paving the way for smarter, more connected cities.

Smart Water: Reducing Non-Revenue Water and Improving Customer Service Reduce Non-Revenue Water

Utilities lose a significant amount of treated water through leaks in aging infrastructure, faulty meters, and water theft, known as non-revenue water (NRW). Smart water solutions use IoT sensors and analytics to help utilities reduce NRW by:

01 Detecting small leaks and pressure changes in the water network. Utilities can repair leaks proactively before they become large losses.

02 Identifying faulty or broken meters to ensure all distributed water is properly metered and billed.

03 Detecting unauthorized water usage through pattern analysis and anomaly detection. Reducing NRW improves sustainability and increases revenue for the utility. Studies show smart water networks can decrease NRW by up to 25-30%.

Smart water solutions also improve the customer experience by:

01 Providing customers access to detailed water usage data and insights through online portals and mobile apps. Customers can better understand their consumption patterns and make changes to use water more efficiently.

02 Detecting spikes in usage that may indicate plumbing issues. The utility can proactively notify customers about potential leaks to their properties.

03 Streamlining and automating meter readings to provide more accurate and timely billing. No more estimated bills or technicians visiting properties to read meters.

Enhance Customer Service

Smart water networks give customers more transparency and control over their water usage while improving utility billing accuracy and efficiency. With better customer service and reduced NRW, smart water solutions offer a high return on investment for utilities.

Future of Smart Water

The applications of smart water solutions will only expand as new IoT technologies emerge. Some possibilities on the horizon include:

01 Smart water heaters, sprinklers and appliances that can be controlled remotely based on changing utility rates and usage.

02 Water quality sensors to monitor pH levels, contaminants, and other parameters in real-time.

03 AI (Artificial Intelligence) and predictive analytics to anticipate infrastructure failures, optimize water pressure, and forecast customer demand.

The future of smart water is an intelligent, efficient, and sustainable network that provides value for both utilities and their customers. Smart water starts with smart utilities.

Smart Electricity: Improving Grid Reliability and Optimizing Energy Use

Smart Electricity solutions leverage IoT technologies to improve grid reliability, optimize energy use, and reduce costs.

Monitor Power Consumption

Smart meters track energy usage in real-time, providing visibility into peak demand periods and opportunities for load balancing. Utilities can analyze consumption patterns to better anticipate and meet demand, reducing strain on the grid. Customers benefit from more accurate billing and tools to monitor their own energy usage.

Detect Outages Faster

IoT sensors monitor the flow of electricity and alert utilities immediately when an outage occurs. The sensors pinpoint the location of the outage, allowing repair crews to respond quickly and restore power promptly. Faster detection and response minimize downtime for customers.

Manage Distributed Energy Resources

As more customers install solar panels, batteries, and other distributed energy resources (DERs), utilities need visibility and control over these complex networks. IoT solutions integrate DERs into the smart grid, so utilities can monitor performance, balance supply and demand, and optimize the use of renewable energy sources. Customers can also monitor and manage their own DERs to lower energy bills.

Improve Asset Management

IoT sensors on utility infrastructure like transformers, substations, and power lines provide data on critical assets' operating status and condition. Utilities gain insights into maintenance and replacement needs before failures occur. Predictive maintenance reduces costs, minimizes service interruptions, and extends the useful life of assets.

In summary, Smart Electricity solutions leverage IoT technologies to optimize energy distribution, reduce costs, improve sustainability, and enhance the customer experience. By modernizing infrastructure and operations, utilities can deliver reliable, affordable energy well into the future.

Why Utilities Need IoT Now

Utilities around the world are turning to the Internet of Things (IoT) to optimize operations, reduce costs and better serve customers. For gas, water, and electric companies, IoT solutions offer intelligent monitoring and automation to improve efficiency.

Reduced Revenue Loss

Utilities lose a significant amount of revenue each year from leaks, theft, and metering inaccuracies. Smart meters and sensors can detect issues immediately and in real-time to minimize loss. Leak detection systems with acoustic sensors identify pipe leaks at an early stage to reduce wasted resources and repair costs.

Streamlined Maintenance

Reactive maintenance is costly and inefficient. Predictive maintenance uses IoT data to anticipate equipment failures before they occur. Sensors monitor performance and detect anomalies, enabling proactive servicing and reducing emergency repair calls.

Enhanced Customer Service

With smart meters and an advanced metering infrastructure (AMI), utilities can offer customers more information and control over their usage and billing. Meters that detect consumption in real time enable utilities to provide usage alerts, billing estimates, and tools for better energy management.

Improved Safety

IoT solutions allow for continuous equipment monitoring to identify potential hazards early. Sensors detect risks like gas leaks, power surges or water contamination to avoid dangerous events. Automated shut-off systems can isolate compromised infrastructure immediately.

While the initial investment in IoT technology may seem high, the long-term benefits to utilities are substantial. Operational efficiencies, cost savings, and an improved customer experience all build a more sustainable and profitable business model. For gas, water, and electric companies, IoT solutions are the next step in an increasingly smart and connected world.


The future of cities is smart and connected, but it starts with smart utilities. For utility companies, investing in IoT solutions for gas, water and electricity means more efficiency, sustainability, and customer satisfaction. By implementing smart meters, sensors and software, utilities can gain deep insights, automate processes, minimize waste, and provide value-added services.

With smart utilities, cities become smarter, and life gets better for all. Residents benefit from improved infrastructure and access to real-time information about their utility usage and the environment. Businesses flourish with reliable, affordable utilities and new opportunities for innovation. And the planet prospers as we optimize our use of resources and reduce pollution.

The road ahead is exciting as IoT, and smart cities continue to evolve. But the foundation has been set with smart utilities - the key building blocks for the sustainable, connected future of communities around the globe. The possibilities are endless when utilities get smart.

Smart utilities are just the beginning of the smart city revolution. With IoT technology, cities can become more efficient, sustainable, and connected, improving the lives of residents and businesses alike.

One area where IoT can have a big impact is in transportation. Smart traffic systems can optimize traffic flow, reducing congestion and emissions. Connected vehicles can communicate with each other and with infrastructure, providing real-time data for better decision making and safety. And smart parking systems can make it easier for drivers to find a spot, reducing frustration and wasted time.

Smart buildings are another important area for IoT. Connected sensors can monitor air quality, temperature, and energy usage to optimize comfort and efficiency. Smart lighting systems can adjust automatically based on occupancy and natural light, reducing energy waste. And smart security systems can provide better protection against theft and vandalism.

But perhaps the most exciting area for IoT in smart cities is in public services. From waste management to public safety to emergency response, IoT can provide real-time data and insights to improve services and save lives. Smart waste bins can alert collection crews when they are full, reducing unnecessary trips and emissions. Connected sensors can detect fires or other hazards and alert emergency responders immediately, reducing response times and damage.

Of course, with all these benefits come challenges. Privacy and security must be a top priority, with robust safeguards in place to protect sensitive data. And cities must ensure that all residents have access to smart services, regardless of income or location.

But with careful planning and investment, the potential for smart cities is enormous. By leveraging IoT technology, cities can become more efficient, sustainable, and connected, improving the lives of everyone who calls them home. The future is bright for smart cities - and it all starts with smart utilities.

As a utility company operating in the 21st century, you need to keep up with technological advancements to better serve your customers. The rise of the Internet of Things provides an opportunity to transform utilities through data and connectivity. By implementing IoT solutions for gas, water, and electricity, you can gain valuable insights to improve operations, cut costs, and enhance the customer experience.

How IoT Solutions Are Transforming Utilities

Utilities are complex operations that require efficient management of resources and infrastructure. IoT solutions are uniquely poised to help utility companies optimize their systems by providing data-driven insights and automated processes.

01 Smart Gas solutions deploy sensors to monitor gas lines, detect leaks and ensure safety compliance. They provide real-time data on gas flow and usage to improve forecasting and billing accuracy.

02 Smart Water solutions use IoT devices to monitor water quality, detect leaks, and gain visibility into usage patterns. They enable automated meter readings, improved demand forecasting, and leak detection to reduce non-revenue water loss.

03 Smart Electricity solutions leverage IoT technologies like smart meters to gain energy usage insights, enable automated meter readings, and support the transition to renewable energy sources through improved demand management and forecasting.

IoT solutions deliver transformational benefits to utilities through reduced costs, improved safety and compliance, optimized infrastructure management, and an enhanced customer experience. By leveraging real-time data and intelligent automation, utility companies can operate more efficiently, sustainably, and reliably. The future of utilities is smart, and IoT is paving the way.

Reduced Operational Costs

IoT solutions can significantly decrease operational and maintenance costs for utilities through:

01 Automated Meter Reading (AMR): Remotely monitoring meters eliminates the need for manual meter readings and estimates.

02 Predictive maintenance: Sensors detect early signs of wear or failure in equipment and infrastructure to enable proactive maintenance and reduce expensive repairs or downtime.

03 Improved energy efficiency: Analytics provide insights into energy usage patterns and inefficiencies to optimize generation and distribution.

04 Enhanced safety: Sensors and monitoring enable early detection of dangerous events like gas or water leaks, power outages, or equipment malfunctions.

Increased Revenue

IoT also presents new opportunities for revenue through:

05 Time-of-Use billing: Tracking detailed energy usage data allows for dynamic pricing models based on demand and generation costs.

06 New products and services: Data collected from smart meters and sensors enable utilities to offer customers additional products like home energy management or utility-integrated EV charging.

Why Utilities Need IoT Now

Utilities play an integral role in powering and enabling smart cities. To keep up with increasing demand, reduce costs, and improve sustainability, utility companies need to adopt cutting-edge technologies like the Internet of Things (IoT).

An Integrated Smart City Ecosystem

As utilities implement IoT solutions, the data and connectivity they provide form the foundation for smart cities. Intelligent, connected infrastructure and services across sectors like energy, water, transportation, and buildings are all part of an integrated ecosystem enhancing livability, workability, and sustainability.

For utility companies, IoT is the key to unlocking a smarter, more efficient, and customer-centric future. The time for utilities to adopt IoT is now.


As cities around the world become smarter, so must the utilities and infrastructure that serve them. Smart technologies are transforming gas, water, and electricity into intelligent, data-driven operations. With the power of IoT, utilities can monitor infrastructure in real time, predict issues before they arise, and respond quickly if needed.  Our N-Smart solutions provide utility companies with the insights and control necessary to keep essential services running efficiently in our increasingly connected world. The future is smart, and it starts with smart utilities. The time for intelligent infrastructure is now.

N-Smart is a combination of modular cloud platforms and mobile apps that enable IoT solutions - delivered as a service.

For more information about the platform, contact our team of experts.